About these terms

These terms and conditions govern entry to and use of Eat Street Northshore at 221D Macarthur Avenue, Hamilton QLD 4007, operated by Eat Street Northshore (ABN 96 165 800 706). By purchasing entry, making a booking or attending the precinct, you agree to these terms.

Entry and tickets

Entry is available at the gates by card or cash, or as prepaid entry purchased in advance through our ticketing partner Roller. Prepaid entry is valid for 90 days from the date of purchase. Group discounts require a minimum of 10 people, purchased in advance. Entry is free for children under 13 and for a carer accompanying a person with a disability. Entry fees are not refundable for a change of mind; for special circumstances, contact info@eatstreetnorthshore.com.au.

Conditions of entry

Eat Street Northshore is an all-ages venue. Licensed and RSA-managed areas apply around our bars, and identification may be required for the purchase or service of alcohol. The precinct is fully licensed, so outside food and drink cannot be brought in or taken out, other than celebration cakes. Pets are welcome, subject to our pets policy. Eat Street Northshore is open every weekend of the year, rain, hail or shine; in extreme weather the venue may close, with updates shared on our website and social channels. Management reserves the right to refuse entry, or ask a guest to leave, for behaviour that puts the safety or enjoyment of other guests, staff or performers at risk.

Private events and bookings

Bookings for private functions, party containers, marquees and whole-venue hire are subject to a deposit and a separate booking agreement issued at the time of enquiry. Contact functions@eatstreetnorthshore.com.au for current availability, pricing and deposit terms. Where a booking agreement and these terms differ, the booking agreement applies to that booking.

Liability

To the extent permitted by law, Eat Street Northshore is not liable for any loss, damage, injury or expense arising from your attendance at or use of Eat Street Northshore, except where that liability cannot be excluded under the Australian Consumer Law or other applicable legislation. Nothing in these terms limits any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Intellectual property

All content on this website and at the precinct, including logos, photography, signage and the Eat Street Northshore name, is owned by or licensed to Eat Street Northshore and may not be reproduced without permission.

Changes to these terms

We may update these terms from time to time to reflect changes to our operations or the law. The version in effect at the time of your visit or booking applies.

Contact us

For questions about these terms, contact us at venuemanager@eatstreetnorthshore.com.au or call 0428 485 242.

About this policy

Eat Street Northshore (ABN 96 165 800 706) is committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it and who to contact with questions.

Information we collect

We may collect personal information when you fill in an enquiry or booking form, sign up to our newsletter, apply to trade or perform at the precinct, purchase tickets, or contact us directly. This can include your name, email address, phone number and any details you choose to provide in a message.

How we use your information

We use your information to respond to enquiries, process bookings, send newsletter updates if you have subscribed, and manage operational matters such as private event bookings and vendor or performer applications. We do not sell your personal information.

Ticketing and third-party services

Entry tickets are sold and processed through Roller, our third-party ticketing provider. When you purchase entry online, your information is collected and handled by Roller in accordance with its own privacy policy, in addition to this one.

Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its performance. You can manage or disable cookies through your browser settings.

Storage and security

We take reasonable steps to store personal information securely and to protect it from misuse, loss and unauthorised access. Information is retained only for as long as reasonably necessary for the purposes it was collected.

Your rights

You may ask to access or correct the personal information we hold about you, or unsubscribe from our newsletter at any time. To make a privacy request or complaint, contact us using the details below.

Contact us

For privacy requests or questions about this policy, contact venuemanager@eatstreetnorthshore.com.au.